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Refunds and Returns

If you are not completely satisfied with an item, we offer a 7 day return policy provided that items are unused and in a resalable condition.

If you need to return any item to us, please do so using our returns procedure. To ensure that you qualify for a refund, please follow the steps below:

  • If the item is faulty, please begin by contacting our Customer Services department.
  • Download our returns form by clicking here.
  • Complete all sections of the returns form.
  • email the completed returns form to us.
  • Telephone or email us to obtain a returns number. This number will be valid for 7 days.
  • Send the items you wish to return to the following address:

Returns Department
Pafax
14 Bilton Road
Greenford
UB6 7DP

For further information on our returns policy, please see our Terms and Conditions.

Please Note: Some items, including special orders, are non-returnable.